FamilyAssistant.io is operated by Family Assistant LLC, a Texas limited liability company. We build an AI assistant that helps families manage calendars, tasks, notes, and reference material.
What We Collect
We collect only what we need to provide the service:
Account info — your name, email address, and authentication provider ID (Google, Apple, or Microsoft sign-in)
Family info — family name, member roles (manager or member), subscription tier
Submissions — text, files (images, PDFs, documents), voice memos, and emails you send us for processing
Extracted content — text we extract from your files via OCR, document parsing, or voice transcription
Integration tokens — OAuth tokens for services you connect (Google Calendar, Todoist, Notion, etc.)
Device tokens — push notification identifiers for your devices
Usage metadata — timestamps, submission counts, feature usage, and error logs (we do not log content)
How We Use Your Information
Process submissions — understand your intent and create calendar events, tasks, notes, or reference items
Execute actions — write to your connected calendars, task managers, and note apps on your behalf
Send notifications — alert you when submissions need review or actions complete
Personalization — learn your preferences over time (opt-in only, and you can review or delete learned patterns at any time)
Improve the service — fix bugs, monitor performance, prevent abuse
AI Processing
We use third-party AI providers (currently OpenAI and Anthropic) to understand your submissions and plan actions. Here is how that works:
We send extracted text only — never raw files, images, or audio
We use provider options that disable training on your data and minimize retention where available
AI responses are used to create action plans that you review before execution (for lower-confidence items)
AI is probabilistic. We cannot guarantee perfect accuracy in text extraction, intent understanding, or action planning. You always have the option to review, edit, or reject any proposed action.
Third-Party Services
We rely on these categories of third-party services:
Authentication — Auth0 (manages sign-in via Google, Apple, Microsoft)
AI providers — OpenAI, Anthropic (text understanding and action planning)
Email — SendGrid (transactional emails and notifications)
Push notifications — Apple Push Notification service (APNs)
Integrations you connect — Google Calendar, Microsoft 365, Todoist, Notion, and others (we access these only with your explicit permission)
Billing — Stripe (web payments) and Apple (App Store subscriptions)
Content safety — NCMEC hash database (see Content Moderation below)
Each of these services has its own privacy policy. We encourage you to review them.
Children's Privacy
FamilyAssistant.io is designed for families, and we take children's privacy seriously.
Age requirement — users must be at least 13 years old
Parental consent — users under 18 must have a parent or guardian create their account and consent to data collection
Restricted defaults — child accounts have limited permissions set by the Family Manager
Parental rights — parents can review, export, or delete their child's data at any time through Settings or by contacting us
If you believe a child under 13 has provided us personal information, please contact us at privacy@familyassistant.io and we will promptly delete it.
Content Moderation
We perform automated hash-matching against the NCMEC (National Center for Missing & Exploited Children) database to detect known child sexual abuse material (CSAM). This is required by federal law (18 U.S.C. § 2258A). If a match is detected, we are legally required to file a report with NCMEC and may suspend the associated account.
We do not manually review your content. Hash matching compares a fingerprint of uploaded images against a database of known illegal material — it does not analyze or “look at” your files.
Data Retention
Free tier — submissions and processed content retained for 90 days
Premium tier — submissions and processed content retained for 365 days
Billing records — retained for 7 years (tax/legal requirements)
Parental consent records — retained for 3 years after the child's last activity
Account deletion — when you delete your account, we remove your personal data within 30 days (some anonymized logs may persist longer)
Your Rights
You can:
Access your data — view your submissions, actions, and account info in the app
Export your data — download a JSON + ZIP archive of everything we store about you
Delete your data — request account deletion (processed within 30 days)
Correct your data — update your profile and family information
Disconnect integrations — revoke access to any connected service at any time
Review learned patterns — see and delete any personalization data we've learned about you
Encryption at rest — database and file storage are encrypted
Tenant isolation — each family's data is logically separated at the database level
Content-free logging — our application logs never contain your submission content
No staff access — we do not access your content unless required for support with your explicit permission
We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties. We share data only with the service providers listed above, and only as necessary to operate the service.
Changes to This Policy
We may update this policy from time to time. If we make material changes, we will notify you by email and display a notice in the app at least 30 days before the changes take effect. Your continued use of the service after changes are posted constitutes acceptance.